Privacy Policy

Privacy Policy

Effective Date: 1st April 2024

Website: sribhaktaaanjaneyatrust.in

At Sri Bhakta Aanjaneya Trust, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and utilize our services, including pooja bookings and donations.

1. Information We Collect

We collect information you voluntarily provide to us when you interact with our website, including but not limited to:

• Personal Information for Pooja Bookings: Name, email address, phone number, address, date of birth, and any special requests related to poojas or spiritual services
• Payment Information: Information necessary to process donations and pooja booking payments through our payment gateway partners (Razorpay, CCAvenue, PayU)
• Contact Information: Information provided through contact forms or direct communication
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages
• Cookies: Non-personal data collected through cookies to enhance your user experience

2. Use of Information

We use the information we collect for the following purposes:

• Processing and fulfilling pooja bookings and donations
• Sending booking confirmations and service updates
• Processing payments securely through authorized payment gateways
• Responding to your inquiries and providing customer support
• Improving our website content and user experience
• Sending newsletters and announcements (only with your consent)
• Complying with legal and regulatory requirements
• Preventing fraudulent transactions and ensuring website security

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure sensitive information during transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment processing is handled by certified payment gateway partners (Razorpay, CCAvenue, PayU) who comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not store complete credit card information on our servers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand your preferences and improve our website functionality. You can control cookie settings through your browser preferences, though some features may be limited if cookies are disabled.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior and improve services
• Preference Cookies: Store your preferences and settings
• Marketing Cookies: Used for targeted communications (only with consent)

5. Third-Party Links and Services

Our website may contain links to third-party websites, including payment gateways and external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. When you use payment gateways (Razorpay, CCAvenue, PayU), you are subject to their privacy policies and terms of service.

6. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for data processing
• Opt-out of marketing communications
• Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

10. Compliance

We comply with applicable data protection laws and regulations, including those related to payment processing and website operations in India. This Privacy Policy is consistent with international privacy standards and best practices.

Last Updated: 1st April 2024